What to Do When You Have Problems With Your Packaging Machinery

When machines fail, repair or buy new ones

When you work in a packaging plant, productivity relies on the machinery within the space working smoothly and without issue. As many business owners know, however, that’s not always the situation. When there are problems with machines, work can all but come to a halt—so what do you do when you have a problem and need answers now?

Contact Your Machine Supplier

When you have a problem or need troubleshooting help, a great first step is to contact the company you purchased the machinery from. Whether you need help with used Combi scales, Yamato scales, or any other brand, the packaging equipment company you purchased machinery from should be able to help you with any issues that come up. After all, they likely want to keep you satisfied as a customer, and helping you with troubleshooting, repairs, or even further training with something they sold you. Making sure you purchase equipment from vendors who provide great customer support and who will be willing to help you with problems, repairs, training, or any other questions you might have about a product after your purchase.

Purchase Better Packaging Machines or Consider Refurbished Parts and Machines

If your packaging machinery isn’t doing what you need it to, it may be time to upgrade. Think that’s impossible? It may not be as out of reach as you think. Considering used replacement packaging machinery can save your business a lot of money while still allowing you to purchase newer and more efficient machines.

Refurbished machinery has been used, yes, but the company selling it has also taken the time to clean, fix, and restore it to excellent quality. So, even though the price is lower and it has been pre-owned, you’ll still get a reliable, top-quality piece of machinery. What’s better, companies that specialize in selling refurbished packaging machinery are usually invested in their products, since they spent the time refurbishing them, as well as their customers’ satisfaction and thus will want to help you out if you have any questions about the purchase.

Repair the Machines You Already Have

On the other hand, if you don’t need new machinery, but your existing packaging equipment isn’t working quite right, it may need to be repaired or need routine maintenance. Bringing in a repair service is an easy thing to do and can get your machinery back in working order faster than you think. To prevent problems from arising before it’s too late, consider scheduling preventative maintenance services. You wouldn’t let your car go for too long without an oil change, and packaging machinery should be treated with the same care. Maintain it, and it’ll last you for years to come.

Call in Training Specialists

If the issue is that your employees aren’t well versed in how to use the machines, that’s an easy fix. At High Performance Packaging, we’re glad to offer training services for all of our machinery, so that you and your employees can get the most out of your investment. We offer training for machines including:

  • Combination Weighers
  • Auger Fillers
  • Liquid Filling Equipment
  • Vertical and Horizontal FFS
  • Tray Packing
  • Cartoners
  • Blister Packs
  • Overwrappers
  • Case Erecting/Case Packing
  • Depalletizers/Palletizers

For improving your packaging line, contact High Performance Packaging.


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